Help and FAQs

Start with your relationship preferences, email address and password. Confirm the email using the one-time code, then complete your profile with required personal and location details and at least two photographs.

Members must be at least 18, legally permitted to use the service where they live, and meet the relationship-status requirements described in Membership Eligibility. Registration currently accepts countries beyond Australia.

No. Registration verifies access to the supplied email address using a one-time code. A mobile number is collected during profile setup but is not currently verified. One email address cannot be used for more than one member account.

It is a sequence of active questions selected for the member’s relationship pathway. Responses are recorded and used to publish questionnaire results after successful completion.

There is no reliable fixed public number or completion time. The sequence is assembled from currently active questions that apply to the member, and configuration may change. Take the time you need to answer carefully.

The questionnaire is part of the onboarding journey and completion records the member’s result and completed status. If an attempt becomes inconsistent or fails, a new attempt is not silently created; support may be needed.

Questionnaire results classify configured response patterns. Match preferences and advanced search use separate criteria supplied by members. No single higher score proves overall compatibility, and none of these tools guarantees a relationship outcome.

Netthub verifies access to the registration email and moderates uploaded profile photographs. Mobile collection, photo approval and profile information are separate from formal identity verification. Netthub does not conduct universal identity or criminal-background checks.

Profile setup requires at least two photographs. New photographs remain in private pending storage and are not publicly displayed until an authorised administrator approves them. No fixed approval time is guaranteed.

Approval means the photograph passed the available moderation decision for public display. It does not prove the member’s complete identity, intentions, relationship status or background.

Many profile details can be edited. Selected attributes are read-only in self-service editing and require support assistance; replacement photographs return to pending review before public display.

Use the Subscription page in your account for the plans, prices, currencies and checkout options currently offered to you. Published configuration can change, so this FAQ does not reproduce prices.

Most member routes apply an active-subscription check after profile and questionnaire completion, while selected profile, preference, dashboard and search functions remain accessible without that check. The interface indicates when a subscription is required.

Subscriptions may renew automatically unless cancelled. Use the cancellation option provided in the Subscription area and review timing, continued access and other conditions in the Terms of Use. Logging out does not cancel a subscription.

Pay only through the checkout shown by Netthub and review the provider, amount and billing period before confirming. Refund rights and limits are governed by the Terms of Use and applicable law; invoices or receipts should not be assumed unless the checkout confirms them.

Messaging requires an authenticated, current and eligible account, and access may depend on subscription state. The recipient must be an active, completed member who is not suspended, and messaging is unavailable where either member has blocked the other. A mutual match is not asserted as a technical requirement.

No. Netthub provides conversation storage and synchronisation features, but network, account and service conditions can affect delivery or display. Messages are not described as continuously moderated or end-to-end encrypted.

Blocking prevents the affected member interaction paths, including messaging between the two accounts. Reporting is separate: use it when you want to send information about concerning conduct for administrative attention.

No. The current video-call route and notification endpoint return a temporary-unavailable response. The interface must not be treated as evidence that calling is operational, and no launch date is promised.

Netthub does not claim AI moderation or continuous human monitoring of video calls. Because video calling is currently unavailable, it is not an active verification or safety measure.

Use the report control on the member profile to submit relevant concerns, and use block when you want to prevent further interaction. A report is recorded and an administrator is notified.

Review timing, confidentiality and outcomes depend on the circumstances and available information. A report may contribute to warnings, restrictions, suspension or account closure, but no particular response or result is guaranteed.

Read the Safety and Security guide for meeting precautions, scam warnings, privacy considerations and emergency guidance. Netthub is not an emergency service; call your local emergency number when someone is in immediate danger.

Other members can see information intended for the public profile, such as username, age and selected profile details. Contact details and full date of birth have more limited visibility. An approved photo or verified email does not mean the viewer or profile is identity verified.

Personal information may be collected, used, disclosed and retained for the purposes described in the Privacy Policy, including service delivery, payment, safety and legal purposes. The previous claim that data is never shared with third parties was inaccurate.

Netthub does not claim end-to-end encryption. When the site is served over HTTPS, TLS protects data in transit between the browser and service; that is different from end-to-end message encryption.

Logging out ends the current session. Cancelling a subscription addresses future renewal under the applicable billing terms. Requesting account deletion flags the account for the deletion process; these actions are not interchangeable.

The current member interface does not provide the previously described Settings → Account → Deactivate workflow. Contact support if you need help limiting or pausing account access.

No. The member-facing action records a deletion request; it does not immediately erase every related record. Processing and any permitted safety, legal or dispute retention are described in the Privacy Policy. Address subscription cancellation separately before requesting deletion.

No current native iOS or Android application was identified. Netthub is a responsive website that can be used in a modern browser, but compatibility with every browser, device or assistive technology is not guaranteed.

Refresh the page, confirm your connection, try a current browser and check whether browser privacy settings or extensions are blocking required features. Avoid clearing saved information unless you understand the effect. Contact support with the page, time and error message if the problem continues.

Choose “Forgot your password?” on the sign-in page and submit the registered email address. Use the reset link sent for an active request; support should never ask you to send your password or one-time code.

Use recent, clear photographs and write an honest introduction with enough detail to start a conversation. Keep profile information current and avoid claims that could mislead another member.

Answer questionnaire and preference fields thoughtfully, review search criteria when results feel too narrow, and treat matching information as a starting point. Respectful communication and compatible behaviour matter more than a score.

Email support@netthub.com with a concise description, the relevant page and any safe screenshot that does not expose passwords or one-time codes. Response timing depends on the issue.

Yes. Use the Contact Netthub page for support or billing enquiries. Select the relevant category and provide only the information needed to explain the issue.

Netthub is not an emergency service. If someone is in immediate danger in Australia, call 000. Elsewhere, call your local emergency number.